How do I report a bug?
- When you discover a problem or bug in QUAKE LIVE or on the QUAKE LIVE website, you can help us a great deal by performing the following steps when submitting bug reports:
* 1. Visit the official QUAKE LIVE Forums and visit our Bug Report Forum. * 2. First, determine if this bug has already been reported. Duplicate bug entries can slow our process at both addressing issues and responding to your individual report. More importantly, if a report has already been made you may be able to find important information to help assist you. Look for a 'Sticky' thread, a persistent thread at the top of the forum that relates to your bug. Reported bugs may also already be resolved, but still persist awaiting a QUAKE LIVE update. Search through the Resolved Issues forum to locate these issues. * 3. If a thread cannot be located, then perform a search, using the 'Search this Forum' link in the top right of the Bug Report Forum. Find a word or expression that others who may have submitted this issue previously could have used in the description to help locate any existing threads. * 4. If there were no results, go back and try other keywords until you run out of good possible descriptions of the bug. * 5. If you did not find a result, or results, read through the previous reports and see if your bug is already described. If it is not described to your satisfaction, you can add additional comments to existing reports, if appropriate. * If there is no report to draw on, then you should continue to file a new report.
What do I include in my bug report?
- Once you have determined that you must file a new bug report, you want to ensure that you include as much relevant information as possible.
* 1. Always include the system specifications of your testing environment, include a dxdiag for system related bugs. DO NOT report bugs for systems that do not meet the supported system requirements. * 2. Provide as many details as possible about the bug, what you were doing prior during and after the bug occurred. * 3. For in-game bugs please describe the game environment, server location, gametype, and gamestate. * 4. Provide as much documentation as you can, including screenshots, game demos, and condumps.
How do I obtain a dxdiag for my bug report?
- Windows users can generate a dxdiag, a DirectX Diagnostic report which can often prove useful in resolving bugs. To generate a dxdiag follow the below steps:
* 1. From the desktop click: Start > Run (or windows key + r). * 2. In the blank text field of the window that appears type “dxdiag” without the quotes. Press run or hit enter. * 3. Another window should appear titled DirectX Diagnostic Tool. Near the bottom of the window click on “Save All Information…” A popup should appear with a progress bar, this may take a few minutes. * 4. After it completes a dialog should appear asking you where to save the file, we would recommend saving it to your desktop (automatically selected) with the default name and file type. * 5. When filing a bug report, you may now browser to the saved file to attach it to your report.
What are considered reportable violations?
- If you believe any player has violated our QUAKE LIVE Communication Guideline or may be using any cheats, hacks or exploits, please file an abuse report.
How do I report a player for abuse violations?
- To report player abuse or violations, contact our support team via email, email@example.com, with the subject 'QUAKE LIVE Abuse Report'. Please provide an attached demo file documenting any abuse.